I purchase a Disney Mini Mouse design from wwew.ibroidery.com by using my machines internal number and the serial number on back of machine. I have made a video on using a USB memory stick to load .pes designs and machine software updates. The video is long but a complete leaning video. I purchase all my new machines and supplies from Lisa of her family owned and operated business; www.MrVacAndMrsSew.com Phone: Local:631-777-4567 or 1.800-640-8227. Mention Vince J. Arcuri of youtube. I live on Long Island NY near their store. They sell also on Amazon.com and eBay.com